Check

Check Returns & Adjustments Quick Reference Guide

Electronic Format

Electronic Publication: When processing check payments, there are multiple ways to resolve check exceptions: Returns (Customer and Administrative), Rule 8 & Rule 9 Claims, Adjustments, and Warranty Breach Claims. This guide will highlight the information needed to process these exceptions and how you can mitigate your risk of losses by performing tasks in a timely manner. Return codes and adjustments are provided in an easy-to-read chart that combines essential information from Accredited Standards Committee X9, ECCHO Operating Rules, and Federal Reserve. This updated guide will also include newly added adjustment types along with all forms required to be completed with certain adjustment types.
 
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
 
Format: PDF


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Check/Image Flashcards

Electronic Format

Electronic Publication: You can now access one of our most popular study aids virtually, making it easier to fit valuable study time into your busy schedule! There is no need to lug around bulky paper flashcards. Test and refine your knowledge anytime, anywhere you take your mobile device! This self-study tool includes six electronic flashcard "decks," each based on one of the six focus areas of the NCP Exam. Choose to study one focus area at a time or all areas together. Enjoy all the features of traditional flashcards such as easily flipping through cards and tracking your progress but with additional functionality that allows you to rate your comfort level with topics and utilize spaced repetition to better reinforce your knowledge.

 

Your electronic flashcard subscription provides you with six months of full access to your study tool from any computer or mobile device.

Format: Electronic Access Code



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Check/RDC Quick Reference Cards

Electronic Format

Electronic Publication: This handy set of cards explores the commonly used adjustment investigation types, duplicate situations, and how the Regulation CC Remote Deposit Capture (RDC) Indemnity can help, the account holder's duty to discover and report an unauthorized signature or alteration and key elements of the FFIEC Guidance related to RDC. Ensure your staff always has a need-to-know check and RDC information within fingertip reach and stands ready to handle difficult exception items such as altered, counterfeit, and forged checks. Key topics covered include Check 21 expedited recredit provisions, exception holds, return reason codes, commonly used FRB adjustment information and RDC risk management tips. 

This publication is formatted as a PDF document. Users must have access to Adobe Reader.
 
Format: PDF


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CheckPro™ (Online)

Electronic Format

Electronic Publication: Whether studying for the NCPC exam or keeping current with professional development, CheckPro™ is the tool that gets you where you are going. CheckPro™ has been specifically designed to help you master the changing check landscape and related payment systems. Covering 4 essential knowledge areas: Fraud and Risk, Operations, Products and Rules, Laws, and Regulations, CheckPro™ contains all the extra practice and information you need to be a successful Check Professional.

User Access opens in February and closes on December 31, 2025.

Registration closes on May 10, 2025.



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Image & Remote Deposit Capture (RDC) Guide

Electronic Format

Electronic Publication: This guide contains the following attachments:

  • 51-page Image & RDC Guide for the Financial Institution
  • Sample Mobile Deposit Risk Management Policy
  • Sample Merchant Capture Risk Management Policy
  • Sample Corporate RDC Limit Review Form
  • Sample Merchant Capture Service Agreement
  • Sample Mobile Deposit Agreement
  • Glossary of Terms
  • Website Links for RDC Resources

Format: PDF/Word



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Stop Payment Fillable PDF Form

Electronic Format

Electronic Publication:  Our comprehensive and convenient Stop Payment Request Form provides concise explanations on stop payment requests for single or recurring entries to consumer accounts; stop payment requests on paper items; and stop payment requests for entries to non-consumer accounts.

ePay's fillable PDF Stop Pay form can be completed online or emailed to the accountholder for them to fill out and send back to you. Includes a detailed companion document to facilitate your compliant handling of stop payment requests.

This publication is formatted as a PDF document. Users must have access to Adobe Reader.
 
Format: PDF


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