Details
May 8 (9:00AM) - 9 (10:30AM), 2024
ACH 101: Fundamentals for Operations & Frontline
2 Part Virtual Workshop
Consistent training in electronic payments is critical to the success of any organization. The ACH Network is still one of the most important payment systems utilized today by consumers, corporates, and the U.S. Government. This session provides an overview of the ACH network including defining the participants, explaining the transaction flow, and reviewing common exceptions. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Is your staff comfortable enough with their knowledge level to provide excellent service to account holders, especially when problems arise? This session provides an overview of ACH from a customer/ member service point of view as well as from the Operations perspective. Whether you are new to ACH or a seasoned payments professional needing a refresher course, this session is for you.
Who Should Attend? Anyone who has works directly with ACH payments such as: Branch Managers, Customer/Member Services, Bookkeepers, Platform Employees, Tellers, Loan Personnel, Beginning Operations, and Personal Bankers
Publications:
- 2024 Nacha Operating Rules
- ACH Quick Reference Guide
- ACH Quick Reference Cards for Financial Institutions
3.6 AAP/APRP Continuing Education Credits
Registration Fees:
Members: $215 per Single Registrant - Education Plan Eligible
Others: $430 per Registrant
Dates/Times:
Part 1 - May 8, 2024 9:00am to 10:30am CT
Part 2 - May 9, 2024 9:00am to 10:30am CT