Details
 

May 8 (9:00AM) - 9 (10:30AM), 2024

ACH 101: Fundamentals for Operations & Frontline

2 Part Virtual Workshop - Education Plan Eligible

Consistent training in electronic payments is critical to the success of any organization. The ACH Network is still one of the most important payment systems utilized today by consumers, corporates, and the U.S. Government. This session provides an overview of the ACH network including defining the participants, explaining the transaction flow, and reviewing common exceptions. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Is your staff comfortable enough with their knowledge level to provide excellent service to account holders, especially when problems arise? This session provides an overview of ACH from a customer/ member service point of view as well as from the Operations perspective. Whether you are new to ACH or a seasoned payments professional needing a refresher course, this session is for you.

Who Should Attend?  Anyone who has works directly with ACH payments such as:  Branch Managers, Customer/Member Services, Bookkeepers, Platform Employees, Tellers, Loan Personnel, Beginning Operations, and Personal Bankers

Publications:

3.6 AAP/APRP Continuing Education Credits

Registration Fees:

Members: $215 per Single Registrant - Education Plan Eligible

Others: $430 per Registrant

Dates/Times:

Part 1 - May 8, 2024  9:00am to 10:30am CT

Part 2 - May 9, 2024  9:00am to 10:30am CT

Click Here to Register!

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