ACH

ACH 101: Fundamentals for Operations and Frontline

On-Demand – 3 hours - AAP/APRP Credits 3.6

Consistent training in electronic payments is critical to the success of any organization. The ACH Network is still one of the most important payment systems utilized today by consumers, corporates, and the U.S. Government. This session provides an overview of the ACH network including defining the participants, explaining the transaction flow, and reviewing common exceptions. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Is your staff comfortable enough with their knowledge level to provide excellent service to account holders, especially when problems arise? This session provides an overview of ACH from a customer/ member service point of view as well as from the Operations perspective. Whether you are new to ACH or a seasoned payments professional needing a refresher course, this session is for you.

3.6 AAP/APRP Continuing Education Credits

ACH Basics (3 Part Series)

On-Demand - AAP Credits 1.2 Each Session

This three-part series focuses on the basics of ACH including the history of the network, defining parties to ACH transactions, their roles and responsibilities, the transaction flow and settlement process. We will cover all aspects of exception item processing, including options for handling unauthorized transactions, stop payments and revoked authorizations. This is a basic overview of ACH and intended for individuals new to ACH operations, front line staff, treasury sales personnel, and those in similar roles.

ACH Exception Processing

On-Demand - AAP Credits 1.2

ACH Exception Item Processing can be confusing and it is important to understand the various processes surrounding ACH Rules. Non-compliance with the rules may lead to rules violations and customer dissatisfaction. This session will cover issues such as Reclamations, Return items and NOCs. We will share tips and ideas other members have used to limit their liability and make their Operations more successful. Let us help increase your knowledge by attending this webcast.

ACH Operating Rules (2 Part Series)

On-Demand - AAP Credits 1.8 Each Session

The ACH Operating Rules series is a two-part webcast designed to provide attendees with an in-depth look at the ACH rules, section by section. This program is targeted for those not familiar with the rule book, or those who need to have a better understanding of how to use the rule book as a reference.

ACH Risk for ODFIs

On-Demand - AAP Credits 1.2

Being an ODFI can be risky if you do not have the right tools. Financial institutions of all sizes need to manage risk to minimize potential losses. Rapid growth, new and evolving products and consumer transfer applications are prevalent ACH trends representing increased risk for ODFIs. The ACH Rules require every financial institution to perform an ACH Risk Assessment. This webcast will cover risks associated with being an ODFI, as well as steps to mitigate these risks.

ACH Risk for Treasury Sales

On-Demand - AAP Credits 1.2

Does your cash or product management personnel know all they need to know about the ACH services they are selling? Are they aware of upcoming rules changes affecting your corporate Originators? Do they know how to keep your customers informed of the rules affecting you as an ODFI? Attend this informative webcast and arm your cash and product management staff with the proper ACH knowledge to protect your institution from loss, while helping them understand the products and services you offer.

(Formerly ACH Risk for Cash Management Sales)

Balancing Risk & Reward for ODFIs - Two-Part On-Demand Sessions

On-Demand – 3 hours - AAP/APRP Credits 3.6

Did you know that the ODFI takes on all the warranties and responsibilities for each and every ACH Entry they transmit into the network? What does this mean? This workshop will navigate you through the ACH Network specifically helping you understand the risks of origination and what processes need to be implemented to help mitigate these risks. Understanding and managing these risks appropriately will help protect your financial institution from being subject to the Rules Enforcement process.

3.6 AAP/APRP Continuing Education Credits

Faster Payments Risk

On-Demand - AAP Credits 1.2

Although they move us forward when it comes to speed, Faster Payments can also mean faster fraud. As you determine your strategy, you must also address risk management aspects in your Risk Assessment. This session will discuss some of the various risks associated with Faster Payments.

FPP Certification - Module 2

Validate Your Faster Payments Expertise

Faster payments are here to stay, and with Same Day ACH, RTP®—plus whatever comes next—it’s more important than ever to be prepared.

The Faster Payments Professional (FPP) certificate is a first-of-its-kind program providing professionals with holistic views of faster payments and getting them acquainted with current offerings. Earning this certificate demonstrates your proficiency in the faster payments field. The certificate program will be offered in three (3) separate modules.  Each module will include a series of pre-recorded webinars that allows for self-paced study.  Once each module is complete, there is a short quiz. Once all modules and quizzes are complete, one final certification exam will be offered. 

Each module will be sold separately.

Module 2: Faster Payments Functionality (Release Date: December 2023)

• Authentications
• Authorizations and Agreements
• Operational Functions
• Eligibility and Enrollment Requirements

FPP Certification - Module 3

Validate Your Faster Payments Expertise

Faster payments are here to stay, and with Same Day ACH, RTP®—plus whatever comes next—it’s more important than ever to be prepared.

The Faster Payments Professional (FPP) certificate is a first-of-its-kind program providing professionals with holistic views of faster payments and getting them acquainted with current offerings. Earning this certificate demonstrates your proficiency in the faster payments field. The certificate program will be offered in three (3) separate modules.  Each module will include a series of pre-recorded webinars that allows for self-paced study.  Once each module is complete, there is a short quiz. Once all modules and quizzes are complete, one final certification exam will be offered. 

Each module will be sold separately.

Module 3: Operations, Fraud, Risk, Legal & Regulatory Considerations

• Operations Management Concepts
  • Liquidity Management
  • Reconciliation & Reporting
  • Notifications, Disclosures & Transparency
  • Customer Support
• Risk Management
  • Types of Risk
  • Risk Mitigation
• Fraud Management
• Legal & Regulatory Compliance Considerations
  • Reg E
  • Reg J
  • Private Sector Rules
  • State and Federal Laws
  • Operating Circular 8 

Micro-Entries Nacha Rule Change-Phase 2 & ACH Risk Management Framework

On-Demand – 2 hours - AAP/APRP Credits 2.4

In light of Phase Two of the Micro-Entry Rule and the ACH Risk Management Framework on credit-push transactions, financial institutions have been placed for many years as the “police” for suspicious and fraudulent transactions and requirements to monitor, identify, be alerted, and mitigate the risks associated with originated and received transactions is becoming more and more difficult. Operating in a manual manner is simply impossible! This session will leave you with a different mindset on managing operational, fraud, liquidity, liability, and systemic risks and how you can tell if an appealingly “normal” transaction may, in fact, be abnormal.

Speaker:
Nanci McKenzie, Juris Masters Financial Regulation & Compliance, AAP, APRP
Executive Vice President, Compliance & Product Strategy
Affirmative Technologies

Nanci holds a Juris Master’s degree in Financial Regulation and Compliance from Florida State University College of Law and a Bachelor of Science degree in Business Information Management from Seminole State College, Sanford, FL. She became an Accredited ACH Professional (AAP) in 2004 and became an Accredited Payments Risk Professional (APRP) in 2018. Nanci is currently pursuing a Master of Legal Studies (MLS) at Drexel University.

2.4 AAP/APRP Continuing Education Credits

Payments Fraud

On-Demand - AAP Credits 1.2

Financial thieves are business people, just like us. Their job is to learn the cracks in our systems. Our job is to fill those cracks. Gain the tools needed to develop effective anti-fraud policies and procedures, mitigate risk and protect your financial institution. Learn the latest scams affecting the payments industry and sound practices to protect your organization against schemes such as phishing, spoofing, identity theft and other types of fraud.

Putting On Your ODFI Hat - Two-Part On-Demand Sessions

On-Demand – 3 hours - AAP/APRP Credits 3.6

What are the responsibilities for an ODFI? What are the duties of Originators? Are both in compliance with the Rules? Join us for a thorough review of ODFI compliance and receive a better understanding of what it means to be an ODFI.

3.6 AAP/APRP Continuing Education Credits

Real-time Payments Operations & Implementation

On-Demand - AAP Credits 1.2

Real-Time Payments (RTP) is the first completely new payment channel in nearly 40 years. Created by the Clearing House and available 24/7, it promises to provide new opportunities to every participating financial institution. But understanding how the network works, and how it fits within your faster payments strategy is vital before you take the necessary steps to participate. This session introduces attendees to the fundamentals of RTP so your financial institution can make the right decision about your participation and the next-steps to implementation.

Regulation E (2 Part Series)

On-Demand - AAP Credits 1.2 Each Session

Welcome to Regulation E! This webinar series will highlight the rules and regulations that govern the electronic payments. These regulations provide the legal framework for all financial institutions, and provide protection for consumers from erroneous entries as well as establishing specific requirements for the financial industry. Join us for this two-part series of regulatory instruction and walk away with the knowledge you need to ensure you're in compliance.

Regulation E vs. ACH Friends or Foes?

On-Demand - AAP Credits 1.2

Sure, they’re both electronic transactions, but did you know there are differences in the handling of ACH Entries as opposed to other types of debits? Some EFTs may be considered “Errors” under Regulation E, while certain ACH Entries may be handled with a Written Statement. 

So You Think you Want to be an APRP?

On-Demand

Are you thinking about becoming an Accredited Payments Risk Professional? Accreditation gives you valuable knowledge needed in today’s ACH environment. Sign up for this free webinar to learn how to successfully prepare for the APRP exam and how to maintain your accreditation once you’ve passed! A synopsis of SFE’s upcoming Study Program will also be provided.

Stop Payments vs. Authorization Revoked & Unauthorized

On-Demand - AAP Credits 1.0

There is always confusion as to when we use a stop payment or authorization revoked. Are you aware of the rules related to authorization revoked? This webcast will go into detail around the differences between stop payments and revoked authorizations, and when they are to be used. We will also take a look at unauthorized returns, when to use them, what the rules say, and how they differ between consumers and our corporate customers.

The Rules Have Changed. Have You?

On-Demand – 1.5 hours - AAP/APRP Credits 1.8

The Nacha Operating Rules are being updated to keep up with changing fraud tactics and help the industry fight back. Are you prepared to identify credit-push fraud, protect your customers, and stop fraudsters? Participating in this session will help your organization prepare for the upcoming changes.

Speakers: 

Jordan Bennett, AAP, APRP, Senior Director, Network Risk Management ,Nacha

Diana Gunn, AAP, APRP, President/Chief Operating Officer, EFT BOP, LLC 

Card Training - Two-Part On-Demand Sessions

On-Demand – 3 hours - AAP/APRP Credits 3.6

Join us for an informative Card Training Session in relation to Debit Card Fraud, Disputes/Chargebacks and application of Regulation E.

Diana is a veteran financial services trainer and is well respected for her vast knowledge of the card payment industry, ACH Network and EFT Compliance. Audiences welcome her insights on payment trends and emerging payments. Diana’s enthusiasm and passion for all things payments results in a high energy presentation.

Speaker:

Diana Kern
Senior Trainer, Shazam

3.6 AAP/APRP Continuing Education Credits

What Frontline Needs to Know - Two-Part On-Demand Sessions

On-Demand – 3 hours - AAP/APRP Credits 3.6

Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain ACH to your customers / members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It is important to thoroughly understand the functionality of the ACH Network in order to provide excellent service to account holders, especially when problems arise. This session provides an overview of ACH from a customer/ member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.

Publications:

• 2023 Nacha Operating Rules
• ACH Quick Reference Guide
• ACH Quick Reference Cards for Financial Institutions

3.6 AAP/APRP Continuing Education Credits