Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time the claim reasons, recovery options and other variables have seemingly become endless. In this series we’ll examine your Regulation E compliance and consumer obligations in Part 1, then discuss your chargeback and recovery rights under the global networks’ rules in Part 2.
Two-Part Recording
Part 1: Debit card disputes and Reg E
Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze the Reg’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims.
Part 2: Debit card disputes and the global networks’ recovery rules
Mastercard® and Visa® chargeback rules are notoriously complicated. Understanding the requirements for every chargeback reason is an overwhelming undertaking for anyone. Join us to learn the requirements and reason codes used most often to attempt recovery from a merchant.