In today's digital landscape, consistent training in electronic payments is crucial for organizational success. The Automated Clearing House (ACH) Network remains a cornerstone of payment systems, serving consumers, corporations, and the U.S. Government alike. This session offers a comprehensive overview of the ACH Network, covering key participants, transaction flow, and common exceptions.
As the first point of contact for account holder inquiries, your Customer/Member Service Staff must possess a solid understanding of ACH operations to provide exceptional service, especially during problem resolution. This session caters to both new and seasoned payments professionals, offering insights from both customer/member service and operational perspectives.
Whether you're looking to enhance your knowledge or refresh your skills, this session is designed to equip you with the necessary expertise to excel in ACH-related customer service and operational tasks.
Date/Time: May 7-8, 2025 9:00 AM to 10:30 AM
Presenter: Danita Moss, SVP - Payments Education, Southern Financial Exchange