Judith Dixon hardly uses her dining room, but for the last month the table has been covered in paperwork.
There are printouts of emailed receipts, letters written to AT&T, reports she’s drafted of all the conversations she’s had since late October – trying to figure out what led to $3,700 of unauthorized purchases on her account.
“I've had it spread out trying to figure out, what am I going to do next, who am I going to call, who's going to help me,” she said.
In late October, Dixon said she and her husband, Frank, visited a nearby AT&T store after Frank was having an issue with his phone. The couple’s son told them every time he tried to call his dad, his cellphone went to voicemail in a different language.
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