Details
 

March 14, 2019
8:30AM-12:30PM

ACH Customer/Member Service

Memphis, TN

Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain the ACH network to your customers or members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It's important they thoroughly understand the functionality of the ACH in order to provide excellent service to your account holders, especially when problems arise. This session provides an overview of the ACH network from a customer/member service point of view,including defining the participants and explaining the transaction flow. An overview of ACH applications and their corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.

4.5 AAP Continuing Education Credits 

Registration Fees:

Members: $150 per Single Registrant - SFE Education Club = 6 Points

Others: $300 per Registrant

Financial Federal Bank
1715 Aaron Brenner Drive, Suite 100
Memphis, TN 38120

Click here to Register!

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2019-03-14 08:30:00 2019-03-14 12:30:00 America/Detroit ACH Customer/Member Service Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain the ACH network to your customers or members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It's important they thoroughly understand the functionality of the ACH in order to provide excellent service to your account holders, especially when problems arise. This session provides an overview of the ACH network from a customer/member service point of view,including defining the participants and explaining the transaction flow. An overview of ACH applications and their corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution. 4.5 AAP Continuing Education Credits  Registration Fees: Members: $150 per Single Registrant - SFE Education Club = 6 Points Others: $300 per Registrant Financial Federal Bank1715 Aaron Brenner Drive, Suite 100Memphis, TN 38120 Click here to Register! Memphis, TN